Restaurant Training

Each training that the Team Member goes over will be accompanied by a Checklist provided by Jolt. This will be for the Trainers to use and follow along with. It will be there to make sure that the Trainer does not miss any of the information. They will be submitted and completed once Trainers feel that the Team Member can complete this position on their own. This usually will be completed by the end of the training. 

At the end of each training, there will be a quick 5 min debrief. This will be time for the Team Member to ask any questions regarding the training or anything in general. Questions will also be asked to check the Team Members' knowledge of the topic that was covered.

Either during the training, if there is time, or at the end of the training there will be a Hospitality Check. This will be a check to make sure that the Team Member knows the restaurant's values and can give examples as to how they embody those certain values.

Go over safety sheets with new TMs. Go over the restaurant menu. As well as give a tour of the restaurant and give a rundown on the basic operations of the restaurant. Watch safety videos as well as get the TMs set up on all apps that our restaurant uses. Go over the restaurant framework as well as our core values. 

Day 2 will involve going over our menu and everything that is on it. As well as answering any questions or troubleshooting any problems that the TMs may have. We will also do a rundown of the restaurant layout one more time as a refresher. After this team members will learn how to serve food to our guests. Dine In, Carryout, 3rd Party Services, Curbside, or other Mobile Orders are all things that will be covered. They will get to start understanding the process of how orders flow through the restaurant. During this, they will also get to start talking to guests and getting comfortable with communication. This makes it a great introduction for Hospitality/DR Training. 

Duration: 45min off the floor and 1hr 45min on serving and 15 min debrief.

The first part of this training is dedicated to going over hospitality. Going over what this means, why this is important, and how to give hospitality to our guests. As well as going over Second Mile Service. Finally, we go over how this related to our purpose and unifying goal. Then we take that knowledge and learn how to take care of our Dining Room. The majority of this training is going over how to keep our Dining Room in excellent condition. Our team members learn how to communicate to our guests in the form of table touch-ins. DR training is one of the most important training for all of our team members. Our goal by the end of this training is for our team members to understand how much of an impact they have on the overall success of the business on the dining room. We understand how boring dining room can get sometimes, but there are always things to do and there is always an incredible chance to create remarkable experiences in our dining room. 

Duration: 20 min off the floor and 1hr 20min on DR and 10min debrief.

Team Members have the option to either choose to be trained on Drinks or Desserts. This question will be asked at the end of Serving Training. This way we have a week in advance to plan what their schedule will look like. Going over this at the end of the first week also gives the TMs an understanding of what the next week will look like for them. Giving the TMs the feeling of choice lets them be more a part of their journey and more connected to what they are doing. Drinks and Deserts are very similar. Both positions involve the production of beverages for our guests. No matter which position they choose, they will get a more in-depth look at how the production line works in the restaurant. Both positions also will introduce our TMs to our KPS Screens. 

Duration: 1hr 50min and 10 min Debrief.

Go over the POS System, learning all of the different buttons, as well as how to do certain things (1hr). Team Members will observe order-taking with the Trainer outside. While the Trainer is taking the order, the TM will copy on the training iPad (2hrs).

By Day Two the Team Members should be able to take orders on their own. They can start on the training Ipad but should transition to the real POS System. Day two should be an encouraging day and time to reassure the Team Members.

This is the most important day of Order Taking. The skills like calling back shakes, pulling cars forward, etc will be pushed very hard. Everything that the team member learns will be explained and will be given a reason as to why we do the things that we do. By the end of this day, each team member should confidently be able to take orders efficiently.

Whatever the Team Member didn't choose to do during week 2, they will do it here. These two positions will help them gain knowledge about how the restaurant operates. By the end of this week, the team member will be comfortable with how Front of House operates.

Team Members will continue to learn how our Drive-Thru operates. They will learn how to use the POS system when it is set up for outside cash. They will learn the importance of that role and how we can help the line run smoothly. They will learn how to handle cash payments as well as verify orders with our guests. 

Fail stands for First Attempt In Learning. In order to truly learn how to do something you need to first fail at it. "Failing Successfully is key" When training we want to make sure that we give new TMs a chance to fail. We want to train them and show them the proper way to do things, yet it is key to let them do things on their own as well. Let them test things out and let them make mistakes, because next time they will be able to learn from those mistakes. 

When a Trainee is coming in they do not have very many expectations, especially on what is going to be difficult and what is not. By talking about this you are automatically setting a boundary or the bar. By telling the Trainee that something is not able to be done, they will stay where they are and have the mindset that they will not be able to complete a certain tast. Starting out with no boundaries, or limits helps our team members become more successful. Being careful with the way we phrase things can go a long way.

Demonstrate, Imitate, Repeat

We want to show Team Members the correct way to do things. Then let the Team Member try to imitate what you just did. Finally repeat the process and do this with everything that you teach. This is the best way to effectively Train someone on how to do something properly. 

Inch by Inch will take a sinch.

Mile by Mile will take a While.

The talk test is a simple way to measure relative intensity. In general, if you're doing moderate-intensity activity, you can talk but not sing during the activity. In general, if you're doing vigorous-intensity activity, you will not be able to say more than a few words without pausing for a breath. This works the same for training. During sessions, while talking to them, if they are not responding as much or following along there is a good chance they are way to overwhelmed with what is going on. This is a good sign to dial it back or change plans. The talk test is a good measurement tool to gauge team member understanding. 

Being able to train two different people at two different times can seem to be simple but can get majorly complicated. Training two different people at the same time can get tricky. This is due to people learning at different places.